Microsoft, Apple, the police, the government or your bank will never contact you unsolicited and ask you to install remote control software such as TeamViewer or Anydesk.

Never trust unsolicited online assistance for a problem you have not noticed yourself.Īlways be on your guard if a stranger wants to help you unexpectedly and asks you to download programs and perform certain actions.Never download programs that allow someone to 'look into' your device unless you trust that person (your family or your employer's IT department or supplier) and you are absolutely certain that it is that person and not someone posing as someone you know. Never give a stranger access to your devices.Sometimes, at the end of the intervention, you have to pay a fee for the service rendered. Sometimes you may even have to pay for the call because of a premium rate number.This way, the hacker can even return to your device at a later date. This allows them to manage your online bank account, install viruses or steal or change your passwords and other data.

The fraudster now has full control over your device.

These are programs that you give permission to observe and perform actions on your device. You receive instructions on how to install the program and how to perform certain actions.

They then ask you to download a program with which they can help you.

Or you receive a virus alert on your computer and are asked to contact a (often foreign or chargeable) telephone number.

The scammers may come up with another story: you have been allegedly duped and they will help you get your money back you have an opportunity to make a good investment or you are summoned to court.They claim that you have a security problem, that they are receiving error messages from your computer or that your computer is infected with a computer virus.Scammers approach you under some pretext.This type of hacking or scam is called Remote Access Scam. Unfortunately, hackers and fraudsters also use this software to connect to their victims' computers. To do this, they use Remote Desktop Software, such as AnyDesk or TeamViewer. To solve technical problems, IT professionals use software that connects remotely to the computers of their customers or employees.

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